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Merchandise Q&A:
1. Are these hand bags real leather?
2. Can I return if I am not happy with my purchase?
3. If I were to return,where is the return address?
Payment Q&A:
4. What kind of payment do you accept?
5. Is it secure to shop at your site?
Shipment Q&A:
6. How much shipping will be charged for each order and how can I track my parcel?
7. How long does it take for delivery?
8. What should I do if I never received the shipment?
9. What should I do if the items were damaged upon receipt?
Order Status Q&A:
10. How long does it take for my order to be processed?
11. How can I check the status of my order?
12. What does the order status mean?
Merchandise Q&A:
1. Are these hand bags real leather?
Yes,They are all real leather.
2. Can I return if I am not happy with my purchase?
Sure, we provide you 100% hassle free return policy, you may return the item with 15 days upon receipt. [More info on return]
3. If I were to return,where is the return address?
Our return address is :CHINA. FUJIAN. FUZHOU. GuLouQu JingDaLu QiXingJingXinCun B11#305.
Payment Q&A:
4. What kind of payment do you accept?
We can accept all major credit card including Visa, Master, Discover and American Express
5. Is it secure to shop at your site?
Please do not worry about security, all your personal information are protected by our strict privacy policy and are stored in our secured data base. You credit card will be processed via our secured payment gateway with 128 bit SSL Certification.
Shipment Q&A:
6. How much shipping will be charged for each order and how can I track my parcel?
No matter how many items you purchase per transaction, We only charge $0.0 for shipping.
Please simply send your inquiry to us, and you will be responded with the latest shipping status of your order. [More info on shipping]
7. How long does it take for delivery?
It usually takes 3-4 days for us to process your order and 5-15 days for the delivery, all the date are estimated calculated and may vary according to our inventory availability and potential delay during the shipment.
8. What should I do if I never received the shipment?
The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment.
9. What should I do if the items were damaged upon receipt?
If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.
Order Status Q&A:
10. How long does it take for my order to be processed?
It only takes 12-24 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.
11. How can I check the status of my order?
You can login into your account and check the status of your order under the order history.
12. What does the order status mean?
There are four order status will be shown under your order history:
a. pending: means the order was held since we have not receive your credit card information or the information we received can not be processed and is waiting for your update.
b. Invoiced: means we are correctly processing your credit card and an invoice has been sent to your email address.
c. Approved: means your payment has been approved and your order is preparing for shipment.
d. Cancelled: means your order has been canceled and you will not be charged for the order.
SHIPPING POLICY
*Right now we can only offer shipping to US, Canada, Australia, Europe & Japan, free shipping on all orders.
MEL BAGS Shop offers free shipping to North America, European & Australia.
We provide door-to-door delivery. All orders are shipped with fully insured in transit. Orders take 24-72 hours to process for shipping, and total delivery time is usually 7-10 business days from the time you place your order. Please note that we cannot ship to P.O. Boxes.
Trace Your Order
Once the order is shipped, a tracking number will be emailed to you automatically. Please follow the instructions on the email in order to track your package.
You can track your shipments by clicking on these links below; you will be notified as to what courier service we used in your confirmation mail.
Please notice it'll take up to 5 days for the post service company update your order status online.
USA www.usps.com
Canada www.canadapost.ca
England www.parcelforce.com
Australia www.auspost.com
France www.laposte.fr
Germany www.deutschepost.de
Italy www.poste.it
RETURN POLICY
At MEL BAGS Shop, your satisfaction is what we strive for. We offer a comprehensive return policy to ensure that once you own a Cheap MEL BAGS Shop product, you will not buy your designer handbags anywhere else, ever again.
We offer 7 days money back guarantee and We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Dissatisfaction
In order to return your products, send an e-mail to coolccds@gmail.com explaining the reason you wish to return your order, and we will reply promptly with the return address and an RMA #. Your order must be returned, at your own expense, within 7 days of receipt, in unused condition, and with all tags attached.
NOTICE:
*We will not accept returns without an RMA #. We will not accept orders that are returned to sender.
*You must return the product(s) within seven days of receipt for exchange or refund.
*You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued.
*The refund amount will be the exact amount you paid for the item without shipping fee(normally $15)
Kindly include when you contact us the following information. This will expedite the processing of your return.
Your full name and the date the order was placed and received
A list of the product(s) to be exchanged or refunded
The reason for the return of the products
